Warranty Information
Maxx is a liquidator of overstock, undelivered and returned goods at discounted prices, and we thank you for your business.
We strive to accurately represent the condition of our items for sale; however, due to the nature of our business, mistakes can happen. Lots may have a variance of 15% in quantity and/or value. Disputes within those parameters will not be accepted.
Purchased items have a one week warranty which covers functionality issues only (eg. Screen freezes on a tablet). Customers are asked to send in video evidence of the issue to help expedite the return process. These videos can be sent to [email protected] within the one week warranty period. Please budget time for testing when returning items requiring non-functionality validation. You may also be required to leave the item for testing (if required to validate the issue).
Purchased items have a Point of Pickup warranty which covers:
- Misrepresentation (eg. used item represented as new)
- Physical Damage (eg. cracked toilet)
- Item is incomplete (eg. missing the assembly hardware)
Returns are NOT accepted for:
- Fit (eg. shirt is too small)
- Breakage after use (eg. sitting on a chair and it breaks)
- Evidence of product tampering (eg. broken security seals)
- Preference
- Any other reason
If an order is retrieved from our premises by a third party transportation company, customers waive their right to return items due to cosmetic/physical damage once the items leave our building.
ALL SERIAL NUMBERS ARE RECORDED.
Our facility is equipped for you to examine your items effectively. Upon the goods leaving our inspection area, purchases become FINAL SALE NO RETURNS with the one week functionality warranty (if applicable). Please note, self initiated remedies (eg. bringing the item to a repair company) without prior consent voids our warranty.
.Maxx is not an authorized reseller of goods, as a result, manufacturer's warranties do not apply to the goods that we sell (unless stated otherwise).
Please budget the appropriate amount of time to acquire and inspect your merchandise.
There are no exceptions to our policies.